Shipping & Returns
Clear delivery timelines. Simple returns.
Estimated delivery: 3–5 business days nationwide. Choose standard delivery or white-glove service in NY/NJ, and return eligible items within 14 days.
Shipping options & rates
Shipping is calculated at checkout. Rates below are typical for large furniture deliveries.
$199
NY/NJ Standard
Curbside or threshold delivery
Delivery appointment scheduling
Tracking updates by email
3–5 business days (most orders)
$399
NY/NJ White-Glove
Room-of-choice placement
Assembly (when applicable)
Packaging removal
3–5 business days (most orders)
Varies
Nationwide Shipping
Rates vary by location & item size
Delivery appointment scheduling
Tracking updates by email
Estimated 3–5 business days
Returns & delivery details
Quick answers for the most common shipping and return questions.
What’s the estimated delivery time?
Most in-stock items arrive in 3–5 business days after your order is processed. Delivery timing can vary slightly by carrier route and appointment availability.
Do you offer free shipping?
No—shipping is not free. Shipping costs depend on your location, item size, and delivery method, and are shown at checkout.
How do returns work?
Eligible items can be returned within 14 days of delivery. Items must be in like-new condition and returned with original packaging when possible.
What items are not returnable?
Final sale items and items marked non-returnable on the product page can’t be returned. If you’re unsure, email us before ordering.
When will I receive my refund?
Once your return is received and inspected, refunds are issued to the original payment method. Processing times vary by bank, but typically post within 5–10 business days after approval.
How do I start a return or report damage?
Email info@furnitchr.com with your order number and photos (for damage). We’ll reply with next steps and pickup/ship-back instructions.